Protecting you (and us) against Covid-19

We will still be closed for a while as we still don’t have our new shed to operate from. But we haven’t been resting on our laurels doing nothing.

As we move closer to being able to open again we’ve been working on how we need to adjust our operations to ensure we protect our guests and ourselves from Covid-19.

Thankfully, our tour is (has always been) about S P A C E, fresh air and nature so once on the kayaks, social distancing is a given. And we have loads of space during our food and drink stops – we have the entire beach to ourselves!

Here are some of the changes we’ll be trialling soon. We always trial changes to our procedures before we take guests on tour.

  • We will limit our maximum to 8 paddlers + 2 guides = 10 in total on tour.
  • If any of our Guides – or guests – display symptoms of Covid-19 we will either postpone or cancel the tour. We intend to offer a credit for any guests who present with symptoms and cannot participate.
  • Before you arrive, we’ll disinfect all the handles on our kayak paddles and spray the seats with a mild bleach solution.
  • We will keep the interior of our vehicles extra clean (we always do but….), paying special attention to wiping down the door handles, window buttons and seatbelts.
  • We won’t be greeting you with our usual warm handshake. Instead we’ll just say G’day and give you a smile – from a distance of 1.5m.
  • Our toilet/bathroom will always be stocked with liquid soap, hand sanitiser and paper towels for drying hands. We will encourage guests to use paper towel when opening the door to exit.
  • We will show you how to don and adjust your own Personal Flotation Devices (PFDs).
  • We will limit the number of guests we transfer to the river with a maximum of 4 per trip. We will just do several trips to get the whole group to the river.
  • We will not launch at our usual spot as this required one guide to be very close to the guest. Instead, we are moving our launch 200m upriver to a shallow section. That way, the Guide can be on one side of the kayak (1.5m away) to steady it while the guest enters. The kayak will be stabilised by the Guide, then the guest can paddle away and wait in this shallow water until all our guests are ready to go.
  • We have always supplied hand sanitiser for our guests at morning tea and this will be more closely monitored. No shared food bowls for fruit – we will serve this in individual containers.
  • We are updating our Cancellation policies to allow for a Guest suddenly displaying symptoms on the day of the tour to either postpone the tour or accept a credit for use at a later time.

We’ll keep monitoring the best advice available and government policies and tweak these plans as required before we start tours again in Spring.

If you’re still unsure, it’s worth considering a Gift Voucher which can be redeemed up to 3 years from the date of purchase. It’s easy to grab one online – just click on this link:

Thanks to all of you for your support through 2020. What a year it’s been – it can only get better!